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Customer Service

Shipping & Delivery
DrLenti offers fast shipping to all EU countries and other neighbouring countries that are non European. If your country is not displayed in the delivery options please contact us and we will do our best to help you.
During the check-out process you will be asked for the shipping method via which you prefer us to send your products.
DrLenti has two Shipping options:
Registered Postage: Most purchases should reach you within 4-7 working days using Registered Postage and are often dispatched on the same day.Courier Services: If you are in need of your purchase urgently then you can choose the Courier option, which is usually delivered within 48 hours. Courier deliverables must be signed for and can be tracked using the tracking number given post dispatch.  

Dispatch Time: At DrLenti we always try to dispatch your purchases the sooner as possible. Due to the variety of product we keep in stock only the 70% of our productts.

For products that are in stock, are likely dispeach withing 24 hours ( working days)

For products that are not in stock, We need 2-7 working days to prepare your order.

For more information about shipping methods please click here or contact us at +357 22 262404 or email. info@drlenti.com

Privacy & Security
At DrLenti.com we value our customers and we recognize the importance of privacy. Our Privacy Policy applies to all our products, services and websites offered by Drlenti.com
If you have any questions about our Privacy Policy explained below, please feel free to contact us through our website.
We offer a number of services that do not require you to register for an account or to provide us with any personal information. However in order to provide you with our full range of services, we may collect the following types of information:
What information do we collect?
We collect information when you register to our site, place an order or subscribe to our newsletter. When ordering products or registering to our site, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
The information we collect from you may be used in one of the following ways:

  • To process transactions
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support your needs)
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • The email address you provide us for processing your order will only be used to send you information and updates pertaining to your order.


To find more about our privacy policy please click here or contact us at +357 22 262404 or email. info@drlenti.com

Returns & Replacements
Drlenti.com guarantees customers satisfaction and therefore DrLenti always allows you to return all unopened products purchased through our store.
You can change your Contact lenses in case that:
Your prescription has changed and your optician has recommended that you change your lenses.
That you no longer wear lenses for whatever reason.
All you need to do is to arrange for the unopened undamaged boxes of contact lenses to be returned to our distribution centre along with your RETURN APPROVAL. You will need to contact our help centre via the email-listed bellow and obtain a RETURN APPROVAL via your inbox. You must print off and include your RETURN APROVAL along with your goods. Please do not ship any product before our Customer Service sends you the RETURN APPROVAL .
You can return your contact lenses within a 10 days period from date of purchase once approval for the return has been given.
All returning goods must match the serial codes of products originally sent otherwise no refund will be given. Most refunds are issued on the payment method used at the time of purchase.
You can change your Sunglasses or Glasses in case that:
The Sunglasses or Glasses do not fit correctly.
Occasionally sunglasses break. It's never happen to our company but when it happens to sunglasses bought at Drlenti, we replace them with the same pair (or equivalent, if unavailable) at 50% off the original price.
Despite are best efforts and intentions we are humans and we may accessional occasionally make a mistake with your order. In the highly unlikely event that we made a mistake in the dispatch of your order you can expect that we will send out the correct order immediately. All that we ask is that you send back the unopened boxes to us in the return envelope that will accompany your correct order. Please note that if you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

Refund time
We will refund within 48 hours; however, you may receive the refund via your original method of payment within 3-5 working days.

Please click here for more infromation about our Return policy or contact us at +357 22 262404 or email. info@drlenti.com

Ordering
Are you wondering how you can order your lenses or Glasses through the internet?
Drenti is here to provide you an amazing and enjoyable experience only with three Clicks.
If you’re ordering Sunglasses or Glasses from Drlenti just choose the brand, the quantity and color you like and Add them to your card.
If you are ordering Contact lenses
Follow these simple steps to ensure that you correctly order your prescribed contact lenses. Please ensure that you have an up to date prescription from your Professional Optician or Optometrist. Remember Drlenti.com encourages regular eye check-ups.
You can find your Contact lenses specifications at your prescription. The same specifications can be also found at the back of your Contact lenses box.

If you still expirience problems of ordering product from Drlenti please click here or contact us at +357 22 262404 or email. info@drlenti.com

Payment, Pricing & Promotions
DrLenti offer you three payment options. Payment for all Products must be by credit or debit card, or paypal. Your credit or debit card will be charged when you place your order. We charge your account before your items are dispatched.
You can pay via
Credit Card, Paypal account or Cash on Delivery.
Cach on delivery usually applies an extra charge of €4.

Rewards points
DrLenti is the only website that reward your loyalty. Any time you buy from our website you receive reward points that you can exchange them with products from DrLenti.
Please note that you can use only the 60% of the product price to pay with your rewards points.

Auto-Reorder
DrLenti understand the stressful rhythm of our daily life that’s why it is offered you the Auto-Reorder. Chose how often do you need to order your contact lenses and set up your preferences at our system. Now With the Auto-reorder we alleviate the headache of buying contact lenses and we ensure you that from now you will never left without contact lenses
In occasion you have set up Auto-reorder feature we reserve the right to charge your credit card at any time close to the date you have provide at the Auto-reorder form.


Terms and conditions

Before use the www.drlenti.com website please read the Terms& Conditions. By ordering any Products from DrLenti.com you automatically accept all these Terms & Conditions

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