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Free returns for all Sunglasses and Glasses

Free returns for all Sunglasses and Glasses

You can return an item for an exchange if you would like a different colour or type of Glasses or Sunglasses. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order.

Before you return the item you will need to contact our help centre via the email-listed bellow and obtain a RETURN APPROVAL via your inbox. You must print off and include your RETURN APROVAL along with your goods. Please do not ship any product before our Customer Service sends you the RETURN APPROVAL.

When you return your order, just pop your returns note in the parcel with the following details marked on it:

  • Your order number
  • Which items you’d like exchanged or refunded
  • The new size or type you’d like of the items to be exchanged

 If you don’t wish to exchange your items then we’ll automatically issue a refund for the returned item.

We recommend using the following services to ship the item to our collect points. 

  • Registered National
  • Courier

Please note that if you return goods to us, you’ll have to cover the postage costs yourself at your. We will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

We'll send you an email to let you know once we've received your return with the details of any refunds and exchanged items.

If an item is out of stock we’ll let you know we couldn’t exchange it and issue a refund instead.

If an exchange is available, we’ll drop you another email once your new item has left our warehouse.

Any exchanged items will be sent to the default delivery address on your account using the same delivery service as your original order.

 If we’ve refunded you for any items, the funds can take up to 5 working days to appear in your account depending on your bank/card issuer.


For more information please Contact us

 

 

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